Account Executive

Description At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

Responsibilities

• Identify and qualify sales opportunities by understanding customer needs and pain points
• Define high-level strategies & roadmaps for clients
• Develop and maintain relationships with customers, providing exceptional customer service and support
• Stay up-to-date with industry trends, products, and competitors to inform sales strategies and product development
• Attend industry events and trade shows to promote the company and generate leads
• Lead in production in sales decks, RFPs, and proposals preparation
• Collaborate with different business functions at Horizontal such as CXD team, Tech Team, Strategy, Marketing and our global teams
• Develop and maintain relationships with key technology partners such as Sitecore and Salesforce
• Support in developing new and future technology relationships
• Develop sales strategies and achieve annual revenue & margin targets
• Maintain accurate and up-to-date records of all sales activity and customer interactions in the CRM system
• Act as the lead 'narrator' in sales pitches
• Co-ordinate and lead pitch teams for proposals & RFP submissions
• Create and execute ABM plans

Requirements

• Bachelor's degree
• Proven experience in sales or customer service (5-7 years)
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Familiarity with CRM software and sales automation tools
• A positive, can-do attitude and willingness to learn
• Ideally have experience in consulting and selling to Middle East customers
• Fluent in English. Fluency in Arabic is a plus

About the Company Horizontal Digital is an experience-forward consultancy that builds exceptional website, mobile, ecommerce and portal experiences that meet customers with the right message, at the right moment. We deliver on this promise by fusing every digital touchpoint with customer data from sales, service, ecommerce and marketing programs we design and implement. Our unwavering focus on delivering meaningful digital experiences at every touchpoint has allowed us to successfully solve complex challenges for some of the world's most recognizable brands.