Account Manager

Description As we continue to grow globally, we are looking for an Account Manager to join our customer success team. You will use your proven experience to provide the back-bone of support for our Enterprise team, whilst taking ownership of your accounts, data tasks, speaking to our existing customers and ensuring they have engaged with the platform. You will work closely with our Head of Enterprise Account Manager and the Business Development team to ensure all our client’s needs are met. There will also be some occasional travel around Dubai, visiting hospitals and clinics we work with to ensure they have implemented the tools to collect reviews.

Responsibilities

• Offering a premium experience for our clients by gaining a thorough understanding of their business goals and ensuring that Doctify meets them.
• Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues.
• Conducting client meetings over the phone, virtually and in-person.
• Ensuring Doctify becomes embedded in our client’s daily/weekly operations.
• Acting as a trusted advisor, advocating client needs across our client base and internally.
• Mapping your accounts in order to expand our footprint in other parts of their business.
• Developing business potential with your accounts and delivering a sustainable pipeline.
• Successfully increasing the transactional footprint of our clients.
• Conveying the best practice examples that drive ROI and increased engagement.
• Developing strong relationships with our internal teams to support your accounts.

Requirements

• 2+ years’ of experience in a customer success or sales position (B2B or SaaS is desired but not required).
• A proven track record of achieving & exceeding targets, whilst driving growth within a portfolio of existing accounts.
• Proven experience of developing relationships with existing clients.
• Tackling difficult challenges, with a positive attitude, and always striving to find the best solution for the client.
• Thriving in a fast-paced environment and having an open mind when it comes to the changing environment a scale-up can sometimes bring.
• Possessing natural communication skills, and not being afraid of phone, virtual and in-person engagement.

Benefits

• Competitive compensation package (Basic + Commission - benchmarked annually)
• 30 days annual leave (plus bank holidays) + 1 day annual leave for each year of service after 1 year (up to 32 days)
• 4 weeks remote-working to be used throughout the year (within 3 hours of your local HQ)
• Hybrid-working
• Enhanced Parental leave

About the Company Doctify is a leading global healthcare review platform, empowering patients to make confident and informed decisions on their healthcare, having helped more than 50 million patients to date. In early 2023, Doctify secured an additional $10m in a growth round led by Beringea, the transatlantic venture capital firm. The funding will be used to accelerate growth in key international markets, invest in groundbreaking product enhancements, and expand our global team.