Associate Manager, Customer Care

Description Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Customer Care, joining our Customer Experience team. The Manager, Customer Care is responsible for all points of customer contact, email, and chat, delivering training to new employees, handling personnel issues, and assisting in the development of a documented training curriculum for both customer service and Remote.

Responsibilities

• Lead, mentor, and develop a high-performing customer care team.
• Ensure the delivery of exceptional customer service across all channels (phone, email, chat).
• Develop and implement efficient customer care processes and procedures.

Requirements

• College degree(Not Mandatory).
• Prior team management experience of a support team of a remote company.
• Excellent verbal and written communication skills.

Preferred Qualifications

• ZenDesk CRM experience is a plus.

Benefits

• Work from anywhere.
• Unlimited personal time off (minimum 4 weeks).
• Flexible working hours.

About the Company Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.