Associate/VP, Client Management - EMEA

Description

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Hex Trust is seeking a motivated and sales-oriented VP, Client Management to join our team. In this role, you will be responsible for managing a portfolio of institutional clients. Your primary focus will be driving growth and enhancing client experiences. Acting as the main point of contact between clients and internal product teams (custody, trading, staking, and financing), you will coordinate with these teams to deliver tailored solutions that drive growth and deepen engagement with Hex Trust.

Responsibilities:

• Develop strategic plans to cultivate strong, profitable relationships with assigned clients. Identify key players and their objectives to facilitate cross-selling and up-selling opportunities.
• Build enduring relationships with clients, becoming their primary point of contact and ensuring their experience with Hex Trust is consistently exceptional.
• Coordinate with internal teams (Sales, Operations, Product, Compliance, etc.) to ensure timely and seamless client onboarding.
• Respond to inbound client requests and issues via email, chat, and phone, always aiming to exceed expectations.
• Provide on-call support for customer issues outside of business hours, demonstrating commitment to client satisfaction.
• Advocate for clients internally, using your credibility to promote client feedback and product initiatives.
• Enhance processes and increase team efficiency and scalability through proactive improvement projects, including automating, simplifying, and improving daily workflows.

Requirements

• Relevant client-facing work experience, ideally within the crypto or financial services industries.
• Confident verbal communication and polished written communication.
• Ability to thrive and adapt quickly in a fast-paced, evolving, ambiguous environment with changing business strategies and new products.
• Comfort with flexible hours, including weekends, for comprehensive support coverage.
• High emotional intelligence and the ability to understand not only what the client is saying, but also their underlying needs.
• Additional languages a plus, particularly Mandarin.
• Proficiency in Google Suite, and CRM software (such as HubSpot).

*We understand you may not check all the boxes, but would still like to hear from you on how you think you can contribute.

Benefits

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.