Job Description

Description Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Responsibilities

Managing a growing team of onboarding/backoffice specialists.
Oversee the day-to-day operations of the team and track team’s performance.
Becoming an expert user of the Deel platform.
Serving as a point of escalation for customer issues.
Partnering with internal teams to deliver the best customer experience.
Suggesting and implementing ideas for optimizing customer onboarding workflows.

Requirements

Proven experience leading a Customer Support, Onboarding or other operations related team.
Track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals.
Flexible team player, and enjoy working on a diverse team.
Ability to clearly convey complex ideas and data.

Preferred Qualifications

Previous experience with payroll/finance/accounting.
Experience working with clients and team members from multiple countries and across multiple time zones.
Experience working on a remote team.
Fintech or HR tech experience.
Multilingual.

Benefits