Boat Rental Specialist

Description

Responsibilities

• Customer Service & Relations: Assist customers in selecting the right boat for their needs and preferences. Handle inquiries via phone, email, or in person regarding boat availability, pricing, and services. Provide detailed explanations of rental terms, safety procedures, and area navigation guidelines.
• Reservations & Scheduling: Manage boat rental reservations, cancellations, and schedule adjustments using the booking system. Ensure timely communication with customers about their rental details and requirements.
• Boat Maintenance & Inspection: Conduct pre- and post-rental inspections to ensure boats are clean, operational, and well-maintained. Coordinate with maintenance teams for repairs and regular servicing of the fleet.
• Safety & Compliance: Ensure customers meet the requirements for renting (e.g., boating licenses, age restrictions). Provide safety briefings, equipment demonstrations, and instructions for using life vests and other safety gear. Maintain compliance with local marine laws and regulations.
• Payment & Reporting: Process rental payments, deposits, and refunds. Maintain accurate records of daily transactions and prepare reports for management.
• Marketing & Promotion: Promote boat rental services through social media, events, and partnerships with local tourism agencies. Upsell additional services such as guided tours, fishing gear, or catering.
• Problem Resolution: Address and resolve customer complaints, emergencies, or on-water issues promptly and professionally. Coordinate with rescue or emergency services in case of accidents or breakdowns.

Requirements

• High school diploma or equivalent; a degree in Hospitality, Tourism, or Marine Studies is a plus.
• Proven experience in customer service or the hospitality industry, preferably in boat rentals or marine services.
• Knowledge of boating, navigation, and marine safety regulations.
• Proficiency in using booking systems and basic computer applications.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.