Cleo Guide-Specialist (EMEA)

Description At Cleo, we make a real impact by doing work that matters: helping working caregivers be their best at home and at work. Cleo is a family benefits platform that picks up where the healthcare system leaves off, combining the expertise of our team of guides and specialists with a powerful technology platform to help every working caregiver succeed. As a Cleo Guide-Specialist, you will play a crucial role in ensuring exceptional member experiences, serving as the primary point of contact for members, assisting them in navigating our services, and providing personalized support.

Responsibilities

• Serve as the primary point of contact for members through various communication channels.
• Guide members through complex processes and ensure they feel supported.
• Maintain accurate and up-to-date records of member interactions.

Requirements

• Fluency required in English and Turkish.
• Experience providing support to parents, caregivers, and/or families.

Preferred Qualifications

• Fluency in additional languages (Arabic especially) preferred.

About the Company Cleo is offered by over 180 leading employers, including global Fortune 500 leaders and industry innovators. We're expanding our offerings and our team to meet the growing demand of employers, caregivers, and the healthcare sector.