Client Partner - Gaming

About the Role:

As a North America Client Partner at CleverTap Gaming, you will be responsible for managing a multi-million dollar book of business, including some of our most strategic mobile gaming accounts. Your core charter will be to function as a consultative advisor to your gaming clients, helping to guide them at a strategic level across their business and continuously drive more value from our platform and solutions, directly engaging with key executives and stakeholders. You will own an expansion target for generating new ARR growth in key existing accounts, in addition to a retention target for retaining key accounts.

What you will do:

- Drive growth and expansion at key strategic gaming accounts

- Build strategic account plans, identify and build exec. champions, isolate and mitigate risk of customer churn

- Establish credibility as a trusted advisor and gaming expert, conducting and leading regular executive business reviews in collaboration with the Customer Success Team

- Manage strategic contract renewals and retain critical clients

- Stay up to date on key Gaming industry trends, changes, and news

- Serve as the lead sponsor at strategic gaming accounts, coordinating with internal teams and resources to better support your customers and unlock more value

- Proactively work to mitigate risk within key accounts, increase client satisfaction, and produce referenceable client success stories to help the GTM teams with new logo acquisition.

What we are looking for?

Must have:

- Experience in Mobile Free To Play Games either as a Game Tech B2B SaaS or Professional Services provider, or experience in a business development capacity working for a game studio or publisher

- BA//BS degree or equivalent experience

- A minimum of 3 years as a Client Partner, Key Account Manager, or Strategic Account Executive managing and growing enterprise accounts

- High EQ and ability to build deep relationships with Clients

- Experience negotiating and closing large enterprise deals with complex sales cycles and diverse sets of business and technical stakeholders

- Experience managing internal workstreams, gathering product feature requirements, and key client deliverables

- A solution-oriented and inquisitive mindset, with deep attention to detail and organizational skills

- Comfortable digging into business goals, pain points, and processes, building deep knowledge around your client’s business and games

- A natural collaborator, adept at working cross-functionally with key internal stakeholders and teams in Solution Engineer, Customer Success, Product, Marketing, Alliances, and Technical Support

- You need to be passionate about games.

Good to have:

- Domain knowledge of mobile SDK’s

- MarTech or Product A/B testing and optimization experience (retention, engagement, and down-funnel monetization solutions)

- MarTech Agency or System Integrator experience

- West Coast Based

- Relationships in the Gaming space with mobile game studios and publishers

Who will you report to: Senior Director of Global Gaming

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high-growth mobile technology space

- Innovate at scale, with learning opportunities

What is working at CleverTap like?

- Be a part of a global category creator - hyper growth B2B SaaS startup

- Work in a fast-paced, dynamic environment where your contribution matters

- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team

- Accountability and driving outcomes is the key to success

- Your career here is limited by you and nothing else

- Teamwork trumps individual success

- You are passionate about experience technology and its impact on enabling growth

- Innovate at scale, with learning opportunities and having fun along the way!

About the Function:

We are a team of Growth Pilots where everyone works together towards a common objective

P : Act with First Principles

I : Take Initiative

L : Seek to Learn

O : Take Ownership of Outcomes

T : Help Achieve Together

S : Speak up then Commit

About CleverTap:

CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.

The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.

Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.

For more information, visit clevertap.com or follow on LinkedIn and Twitter.

Salary Range: $100-$130K base plus OTE

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