Client Success Manager

Responsibilities

• Become a trusted partner to our clients and serve as primary after-sales point of contact, with special focus on onboarding, training and strategic support
• Jointly define success criteria with clients by understanding their business challenges and goals
• Together with account managers, design and execute Engagement plans that set the strategy for adoption, retention and growth
• Develop an understanding of Rystad Energy products and services and proactively help identify areas of improvement to increase market share and penetration.
• Partner closely with internal cross-functional teams to ensure client’s technical/analytical needs are resolved in a successful and timely manner
• Proactively contribute to the regional and global strategy and success of the Client Success team
• Participate in industry and networking events to grow the Rystad Energy brand and footprint
• Maintain and leverage all client data and interaction records in the CRM system

Requirements

• Bachelor’s degree required. Master’s degree is preferred.
• Minimum two (2) years of experience in relevant industries: Engineering, Commercial, Strategy, M&A, Consulting, Market analysis, etc.
• Passionate about developing close relationships with customers and enabling their long-term success.
• Proven knowledge in global energy markets and trends
• Business experience and network across the MENA energy sectors
• Proven experience working with market intelligence and database software

Preferred Qualifications

• Experience working with CRM platforms and Power BI is an advantage
• Strong focus on collaboration and teamwork across functions and regions
• Ability to work independently at times, be self-driven and resourceful
• Excellent written and verbal communication skills
• Strong Microsoft Office skills (Power Point and Excel)

Benefits

• A diverse, dynamic, and quickly expanding international business culture.
• A unique opportunity to work with top companies and exciting energy markets.
• The potential to take ownership and lead the Client Success expansion in MENA
• Opportunities to travel in the EMEA region
• Competitive compensation package

About the Company Rystad Energy is the world’s leading independent research and consulting firm focused on the global energy industry. We provide business intelligence including data, tools, analytics, and consulting services to clients exposed to the energy industry across the globe.