Clinical Case Manager

About the Company

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Responsibilities

• To provide a point of contact for affiliates within the EAP referral network
• Supporting clients that are accessing the EAP service
• To provide guidance and support to affiliates and employees in a professional and respectful manner and to standards agreed with the Clinical Lead
• To accurately capture all information on the database pertinent to the clinical management of the case
• When required, to case manage clinical cases to ensure that structured counseling is provided by the EAP affiliate network
• Working with different modes of service access, such as telephone counseling and text-based counseling
• To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Lead
• To provide critical incident intake, support, and management
• To provide training to new affiliates joining the network
• Provide case consultations and/or supervision

Qualifications

• Minimum of a Master’s qualification as a Psychologist or equivalent qualification
• Registration with a local or international clinical body
• 2+ years working experience as a clinician
• 5+ years working experience in the EAP operational field preferred
• Must be comfortable and have experience in short-term counseling frameworks
• Must have experience in risk assessment and management
• Excellent fluency in English, Arabic is beneficial
• Ability to effectively merge Clinical and EAP focus
• Good telephone manner and ability to provide telephonic counseling
• Good Clinical understanding and ability to manage risk
• Good time management ability and strong administrative skills
• Ability to work well under pressure
• Business and commercial awareness
• Approachable for affiliates and team members who are in need of assistance and support