Community Support Intern - Emirati Talent

Description

As a Community Support Intern at Tamatem, you will play a key role in supporting our users and ensuring they have an excellent experience with our games. You’ll act as a bridge between our company and our players, addressing inquiries, solving problems, and fostering strong relationships with the gaming community.

Responsibilities

• Manage and respond to a variety of tickets, comments, and user inquiries in a timely manner.
• Research and share insights about the gaming community and emerging trends in the Emirati market.
• Resolve product or service issues by understanding users’ complaints and providing effective solutions.
• Build trust and maintain positive relationships with users through open and interactive communication.
• Investigate the root cause of problems and recommend the best course of action to resolve them, ensuring follow-up for resolution.
• Offer logical advice on our games to potential users by using the appropriate tools and methods.
• Keep user databases updated through ongoing communication.
• Prepare reports on user feedback by collecting and analyzing relevant information.
• Document and manage user inquiries, referring them to the product team or management when necessary.
• Monitor in-game chat and contribute to maintaining a positive gaming environment.
• Follow established communication procedures, guidelines, and policies.
• Assist with other tasks as assigned.

Requirements

• Must be a passionate gamer!

About the Company

We are the leading mobile game publishers in the MENA region. We partner with renowned developers from all over the world to bring the best-localized games and entertainment to the Arabic-speaking market. With over 50 released titles, 100 million downloads, and 1 million monthly active users, our experience in localization and publishing is unparalleled and will place any game at the top of the charts.