Customer Onboarding Specialist

Responsibilities

• Responsible for scheduling the Installation appointments with the clients and ensuring that the site is ready for installation
• Responsible for scheduling Backend On-Site training requests
• Responsible for scheduling On-Site Technical visits, whether normal or emergency cases
• Responsible for the onboarding process of the customer for all products, including "RMS, Foodics online, and Foodics pay
• Responsible for Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAs
• Performing phone customers to educate them about onboarding sequences
• Training the clients on How to set up a Foodics menu; inventory products on Foodics.
• Responsible for building customer menus, Recipes, and inventory items.
• Responsible for customers' menu and inventory updates.

Requirements

• Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science
• Working experience of at least 2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
• Excellent problem-solving skills
• Must have strong and excellent communication skills both written and oral
• Fluent in English and Arabic is a must
• Willing to travel from time to time within or outside Dubai.
• Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
• Must be flexible to work in a fast-paced and evolving environment

Preferred Qualifications

• Previous experience in the SaaS, technology, or F&B industry.
• A collaborative team player with a passion for driving growth and innovation.

Benefits

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

About the Company We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.