Customer Service Agent For Airline - No Experience Needed - Work Remote

Description The House of Mercier is excited to expand our team with the addition of Customer Service Agents for an airline, and we're looking for individuals who are eager to help in a remote capacity! This is a fantastic opportunity for those who may not have previous experience but possess a strong desire to provide excellent customer service and contribute to a positive travel experience for our clients. As part of our dedicated team, you will handle customer inquiries related to flight bookings, cancellations, and overall airline services. Working from home, you'll enjoy flexibility while representing a well-respected airline brand. Join us in delivering exceptional support and turning challenges into memorable moments for travelers!

Responsibilities

• Responding to customer inquiries via phone, email, or chat regarding airline services.
• Assisting customers with flight bookings, cancellations, and modifications.
• Providing accurate information about flight schedules, pricing, and policies.
• Resolving customer complaints and issues with a focus on customer satisfaction.
• Keeping records of customer interactions and actions taken.
• Collaborating with colleagues to ensure a smooth customer experience.
• Staying informed about airline policies and travel advisories.

Requirements

• Strong communication skills with the ability to articulate clearly and concisely.
• Enthusiastic and positive attitude towards providing customer service.
• Comfortable using computers and learning new software programs.
• Ability to work autonomously and manage your own time effectively.
• A willingness to learn about the airline industry and customer service practices.
• Flexibility in work hours, including potential evenings and weekends.
• Basic problem-solving abilities to address customer needs and concerns.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan

About the Company The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.