Customer Success Agent - Work remote, no experience needed

Description

The House of Mercier is excited to announce a fantastic opportunity for a Customer Success Agent position that allows you to work remotely! This role is perfect for anyone looking to start their career in customer service, as no prior experience is required. As a Customer Success Agent, you will be the first point of contact for our valued customers, assisting them with inquiries and ensuring they have a delightful experience with our luxury jewelry products. You will learn about our exquisite collections and help create lasting relationships with our clients through exceptional support.

Responsibilities

• Provide outstanding customer service support via phone, email, and live chat.
• Assist customers with their inquiries, product information, and order tracking.
• Become knowledgeable about our luxury jewelry products to address customer needs effectively.
• Resolve customer issues and concerns promptly and professionally.
• Gather customer feedback to inform service improvements and enhance overall experience.
• Maintain accurate records of customer interactions and follow up when necessary.
• Collaborate with team members to ensure a consistent and high-quality service experience.

Requirements

• No prior experience in customer service is necessary; a willingness to learn and grow is key.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• Strong customer-centric approach and a genuine passion for assisting others.
• Basic computer skills and familiarity with online communication tools.
• A keen interest in luxury jewelry and eagerness to learn about our products.
• Willingness to work flexible hours to meet customer needs.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

About the Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.