Customer Success Coordinator

About The Role

We are looking for a passionate Customer Success Coordinator to assist our Enterprise Customer Success team in maximizing product utilization and adoption for clients after they transition to SevenRooms. Your role will provide direct support to customers executing their individual account strategy and KPIs. This role is essential in ensuring the long-term success and retention of our customers.

The SevenRooms CS Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms mission makes it easy to be obsessed with our customers.

What You’ll Do

• Account Support: Support our Enterprise clients (hotel + large restaurant groups) across the globe by working alongside our Enterprise Customer Success Managers; execute on various tasks including presentation development, account audits, and reporting.
• Product Expertise: Become a product expert and assist both internal and external stakeholders with optimizing utilization of our platform.
• Strategy Execution: Collaborate with Enterprise Customer Success Managers and customers to execute on account strategy and customer KPIs.
• Account Configuration: Assist with account setup and customization, ensuring a high level of quality and accuracy.
• Customer Advocate: Provide meaningful feedback and feature requests from clients to our Customer Success and Product teams.

Who You Are

• 3+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry; Hospitality background is a plus
• Outstanding written and oral communication skills
• Detail-oriented with problem-solving abilities
• Analytically-minded with strong critical thinking skills
• Highly-collaborative, positive, go-getter attitude
• Comfortable working in a fast-paced startup environment
• Knowledge of Excel, Salesforce, Looker & Totango a plus but not required

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
• Comprehensive benefits package: SevenRooms provides access to supplemental medical coverage (inpatient & outpatient), vision care, and dental care.
• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures, PSG and Highgate, SevenRooms has dining, hotel F&B, nightlife, and entertainment clients in more than 1000 cities worldwide, including: Marriott International, Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Jumeirah Group, Hilton Hotels, The Cosmopolitan of Las Vegas, Harrods, Wolfgang Puck, Michael Mina, José Andrés Group, LDV Hospitality, Union Square Hospitality Group, Australian Venue Company, Altamarea Group, AELTC, The Wolseley Hospitality Group, Zuma, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc. 5000 (2023, 2022)
• Ragan’s Platinum HR Awards Finalist (2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
• Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
• VentureFizz Unique PTO (2022)
• Forbes Best Startup Employers (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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