Customer Success Engineer

Description At Eppo, we are building the future of experimentation, so that every company can have an entrepreneurial, customer-oriented culture. We believe that AB experiments uniquely put customers at the center of product decisions instead of political processes. Our next-gen platform allows companies to 10x their volume of AB experiments by embracing the full technical rigor of engineering and statistics while focusing intensely on the evangelism of results and accessibility to business users. We are built for the modern cloud infrastructure, with easy integrations and an emphasis on privacy and security. Our team is made up of veteran product builders from Airbnb, Slack, and Snowflake, and our product is powering experimentation at some of the top companies around the world. We’ve raised over $47M funding backed by top-tier venture firms like Innovation Endeavors, Icon Ventures, Menlo VC, and Amplify Partners.

Responsibilities

• Become an Eppo expert and owner of top-level technical customer escalations and post-sales activities.
• Partner with Engineering, Product, and Design to lead strategic initiatives focused on improving customer and product experience.
• Act as a technical advisor in key customer conversations with Go-to-Market teams to prevent customer churn and further other customer adoption initiatives.
• Contribute to Eppo Help Site documentation and the knowledge base.

Requirements

• Experience in a customer-facing technical role, in post-sales, customer success, or support.
• Strong knowledge of SQL and web-based technologies.
• Track record of managing complex technical customer escalations including customer and internal stakeholder communication.
• Proven ability to multi-task.

Preferred Qualifications

• Experience working in the data and analytics space, especially in a technical support environment.
• Foundational knowledge of statistics and experimentation.

Benefits

• Competitive salary and early team equity.
• Top of the line health, dental, and vision insurance.
• New laptop/equipment of your choice and whatever else you need to be productive.
• Compensation for learning materials, tools, and resources to help you learn and grow.