Customer Success Manager (Commodities)

Responsibilities

• Understanding our client’s strategic goals and needs, and continually executing customer success programs and touchpoints to drive adoption and secure retention
• The Customer Health of our existing client base; using in-house analytics to mitigate churn risks, and surface opportunities, ensuring renewal health and growth
• Developing a deep knowledge of our clients and prospects; developing supportive and collaborative long-term relationships with them through meetings virtually and in person
• Collaborating daily with Product, Customer Success, Marketing and Sales to develop targeted account plans
• Providing customer training, and coordinating service & support needs
• Designing engagement specific to our customer segments
• Proactively sharing knowledge and best-practices with clients, as well as internally

Requirements

• Have excellent engagement and influencing skills with an ability to establish trusted advisor relationships with business decision makers
• Have values and mindset that closely match ours
• Have exceptional organizational skills, communication and active listening skills
• Have strong business acumen and problem-solving skills
• Are data-minded and excellent ability to manipulate and organise analytics for decision making
• Are results orientated with the ability to prioritize multiple objectives
• Value working in an open and collaborative environment
• Have an ability to handle the big picture as well as deep dive into details, and can tell stories about solutions, value and relationships

Preferred Qualifications

• Have experience in energy, shipping or in the wider commodity/financial/trading or data & analytics sector
• Client-first mentality and track record of churn prevention, renewal, adoption and upsell success
• Several years’ experience within a customer success, sales or business development role (B2B SaaS experience a plus)
• Strong relationship building and relationship management skills
• Excellent communication skills – verbal and written in English and Arabic
• Experience using customer success analytics tools

Benefits

• A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
• A team of motivated characters and top minds striving to be the best at what we do at all times
• Constantly learning and exploring new tools and technologies
• Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way
• Motivated by being collaborative, working and achieving together
• A flexible working policy- accommodating both remote & home working, with regular staff events
• Global Volunteering Policy to help you ‘do good’ and feel better

About the Company Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.