![Glean](https://d1jc3537q8bf15.cloudfront.net/logos/Om9GM8aqENahvFggK7QHvFbc7d2aypn9N8ldAZsX.jpg)
Customer Success Manager
Glean
Tags:
About the Company
We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.
Responsibilities
- Serve as the primary point of contact and advocate for a book of customers, building solid relationships, and understanding how Glean can help your customers achieve specific business objectives.
- Lead the onboarding process for new customers, ensuring a smooth handoff from Sales and fast time to first value.
- Own and report on your key performance indicators such as retention, Healthscore, Active Users, Multithreading, EBRs, and more.
Requirements
- 5-7 years in a similar role within a B2B SaaS company. Preferably CSM experience with enterprise wide applications.
- Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean.
Preferred Qualifications
- French proficiency is a plus.
Similar Jobs You Might Be Interested In
Solutions Architect - Capital Markets - MENA
Chainlink Labs
Mid Level, Senior Information Technology Full Time Completely RemotePosted a month ago
Global Head of SAR Investigations
Binance
Senior, Lead, Manager Information Technology Full Time Completely RemotePosted a month ago
Staff Engineer, Full-Stack
Deel
Senior Information Technology Full Time Completely RemotePosted a month ago
Senior/Principal Statistical Programmer Consultant-ONCOLOGY-REMOTE@EMEA
ClinChoice
Senior Information Technology Full Time Completely RemotePosted a month ago
[Remote] Senior Sales & Partnerships Engineer
MOSTLY AI
Senior Information Technology Full Time Completely RemotePaid LeavePosted a month ago
Full Stack Developer - GIS Product
AHOY
Senior Information Technology Full Time Hybrid: DubaiAnnual Leave VisaPosted a month ago
Use The Smartest AI CV Builder To Land A Remote Job Faster in Dubai
Rezi's award-winning AI-powered resume builder is trusted by hundreds of thousands of job seekers. Create your perfect resume in minutes with Rezi.
- AI-powered CV Builder
- AI-powered CV Editor
- AI-powered CV Score
- AI-powered Keyword Targeting
Senior Software Engineer (Backend) - EMEA
Chainlink Labs
Senior Information Technology Full Time Completely RemotePosted a month ago
Data Analyst
Windranger Labs
Mid Level, Senior Information Technology Full Time Completely RemotePosted a month ago
Sr Solutions/Presales Engineer - UAE
BigID
Senior Information Technology Full Time Hybrid: DubaiHealth Insurance Paid LeavePosted 25 days ago
Enterprise Account Executive (UK)
Netlify
Senior Information Technology Full Time Completely RemotePosted 25 days ago