Maze

Customer Success Manager

Maze

Posted 8 months ago

Employment Type

Full Time

Location

Dubai

Experience

Senior

Benefits

Health InsuranceMedical InsurancePaid Leave

Requirements

SaaS,Project Management,Analytical Skills,CS Tools

Required Skills

SAASCustomer SuccessRemote Work

Job Description

About the Company Maze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and have an extensive advisory network. We're on a mission to empower modern teams to build better user experiences by testing and learning rapidly with real users. We're a fully remote team working across 35+ countries.

Responsibilities

  • Drive Adoption of Maze by increasing usage of Maze solutions.
  • Provide Strategic Guidance & Project Management.
  • Act as a Customer Advocate within the company.
  • Serve as a Trusted Advisor to C-level execs.
  • Problem Solver and Cross-Functional Collaboration.
  • Drive Renewals and Growth.

Requirements

  • Customer Facing SaaS Background with minimum 5 years in a customer facing role.
  • Agility in Fast Paced Environments.
  • High analytical skills.
  • CS Tooling Experience.

Preferred Qualifications

  • Business Fluent in Spanish or Portuguese.
  • Certified in Google’s Conduct UX Research and Test Early Concepts Coursera Course.

Benefits

  • Health insurance with international coverage, vision, and dental.
  • Free access to mental health care and unlimited virtual therapy sessions.
  • Life and Disability Insurance.
  • Unlimited, flexible time off.
  • Meaningful equity and company retreats.

How to Apply

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