Maze

Customer Success Manager

Maze

Posted: 3 months ago
Senior Information Technology Full Time Completely Remote
Tags:
SAAS Customer Success Remote Work

About the Company Maze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and have an extensive advisory network. We're on a mission to empower modern teams to build better user experiences by testing and learning rapidly with real users. We're a fully remote team working across 35+ countries.

Responsibilities

  • Drive Adoption of Maze by increasing usage of Maze solutions.
  • Provide Strategic Guidance & Project Management.
  • Act as a Customer Advocate within the company.
  • Serve as a Trusted Advisor to C-level execs.
  • Problem Solver and Cross-Functional Collaboration.
  • Drive Renewals and Growth.

Requirements

  • Customer Facing SaaS Background with minimum 5 years in a customer facing role.
  • Agility in Fast Paced Environments.
  • High analytical skills.
  • CS Tooling Experience.

Preferred Qualifications

  • Business Fluent in Spanish or Portuguese.
  • Certified in Google’s Conduct UX Research and Test Early Concepts Coursera Course.

Benefits

  • Health insurance with international coverage, vision, and dental.
  • Free access to mental health care and unlimited virtual therapy sessions.
  • Life and Disability Insurance.
  • Unlimited, flexible time off.
  • Meaningful equity and company retreats.

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