S

Customer Success Manager

Sift

Posted 7 months ago

Employment Type

Full Time

Location

Dubai

Experience

Senior

Required Skills

Digital TrustSafety SolutionsCustomer Success

Job Description

Description

The Customer Success Management team at Sift is seeking a Customer Success Manager to drive the adoption of Sift’s Digital Trust & Safety solutions. This role involves understanding customer business challenges, demonstrating the value Sift provides, being a product expert, and acting as a customer advocate.

Responsibilities

  • Understand the customer’s business challenges.
  • Demonstrate the value Sift is providing through strategic business reviews.
  • Build and maintain a deep understanding of Sift’s product offerings.
  • Represent customers internally and drive value realization.

Requirements

  • Minimum 5 years experience in a Customer Success Manager role or similar.
  • Strong business acumen and customer-facing communication skills.
  • Ability to work effectively in teams across multiple projects.

Preferred Qualifications

  • Experience in the fraud/payments ecosystem.
  • Experience owning a book of business and running strategic business reviews.

Benefits

  • Lifestyle Wallet: 140 GBP per month for various categories.
  • Learning & Development Wallet: 1,000 GBP per year.
  • Pension plan through NEST with a 3% employer match contribution.

About the Company

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. We are committed to building a diverse, equitable, and inclusive workplace.

How to Apply

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