Customer Support Specialist - English Speaking - Role based in Portugal

Description Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Responsibilities As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.

Requirements Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills. Fluency in English is mandatory. Fluency in French or Spanish are a plus. Excellent written and verbal communication skills. Familiar with ticketing tools and systems. An understanding of how CRMs systems work. Strong understanding of basic computer skills. Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders). A curiosity to understand and troubleshoot complex customer inquiries. Strong sense of time management and prioritization of work. Exhibit uncompromising empathy. Ability to multi-task across different platforms and forms of communication. Willingness to work with multiple teams in an international and multilingual remote environment.

Benefits 🚀 Key moment to join Aircall in term of growth and opportunities. 💆‍♀️ Our people matter, work-life balance is important at Aircall. 📚 Fast-learning environment, entrepreneurial and strong team spirit. 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset. 💶 Competitive salary package & benefits (health coverage, lunch, commute, sports).

About the Company Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in. At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.