Customer Support Specialist
Lodgify
Posted 10 months ago
Employment Type
Full Time
Location
Dubai
Required Skills
Job Description
Description Lodgify is leading the vacation rental industry with innovative software, having raised $30M. The platform empowers property owners and managers to manage and market their rental businesses online. The team is looking for a Customer Support Specialist to help users by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.
Responsibilities
- Provide information and advice to solve issues.
- Respond to requests for assistance via email or telephone.
- Maintain client relationships through product support.
- Troubleshoot technical issues.
- Report customer feedback/issues.
Requirements
- Outstanding communication skills in English and French OR German.
- Passion for creating the best customer experience.
- Organized and able to handle multiple inquiries.
- Familiar with cloud-based applications.
Benefits
- Work from home.
- Salary in EUR.
- Great culture & working environment.
- Travel to team-building events in Barcelona.
- Opportunities for growth and development.
About the Company Lodgify is a fast-growing company with an international team of over 350 people from more than 60 different nationalities, based in sunny Barcelona.