Customer Support Specialist
Lodgify
Posted: 3 months ago
Information Technology Full Time Completely Remote
Description Lodgify is leading the vacation rental industry with innovative software, having raised $30M. The platform empowers property owners and managers to manage and market their rental businesses online. The team is looking for a Customer Support Specialist to help users by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.
Responsibilities
- Provide information and advice to solve issues.
- Respond to requests for assistance via email or telephone.
- Maintain client relationships through product support.
- Troubleshoot technical issues.
- Report customer feedback/issues.
Requirements
- Outstanding communication skills in English and French OR German.
- Passion for creating the best customer experience.
- Organized and able to handle multiple inquiries.
- Familiar with cloud-based applications.
Benefits
- Work from home.
- Salary in EUR.
- Great culture & working environment.
- Travel to team-building events in Barcelona.
- Opportunities for growth and development.
About the Company Lodgify is a fast-growing company with an international team of over 350 people from more than 60 different nationalities, based in sunny Barcelona.