Customer Support Specialist

Description Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere. If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

Responsibilities You will be the face and voice of Oyster to our Customers and their Team Members when they need support or extra guidance to use the Oyster platform and services that relate to our Care business unit; Working with support colleagues, HR, finance, and legal experts to resolve queries and then sharing your knowledge with the whole customer-facing team; Using support ticketing platforms (Zendesk) and knowledge-centered support principles to enhance the service experience, both internally and externally whilst providing a human-centric experience; Maintaining and helping to develop our self-service tools so that we can help the customer help themselves as much as possible.

Requirements 2-3 years of hands-on customer support at a SaaS business; Experience in a support or administration role in an HR or People function; Experience with using a support platform, preferably Zendesk; An empathic and human-centered approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported; Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers; First-class attention to detail and reasoning with extreme organization and a proven work ethic; Comfortable with a high pace work environment and changing customer priorities; Excellent interpersonal skills, determination and tenacity, along with a sense of humor; Remote-first advocate and passionate about creating change in the future of work landscape; Driven by the social impact mission and desire to use skills to influence global change and employment opportunities.

Benefits Work from anywhere; Paid time off; Mental health support; Wellbeing allowance; Flexible parental leave; WFH stipend.