Enterprise Technical Advisor, EMEA (Post-Sales Customer Success) [IC4]

Description Our mission at Sourcegraph is to make it so that everyone can code. We're building the code intelligence platform that powers the world's best code search and the most popular open-source code AI tool. As an Enterprise Technical Advisor, you will manage relationships with roughly 15 Enterprise customers, ensuring they love our product and remain happy customers. You'll also help our customers solve technical problems while driving key metrics like adoption, usage/consumption, NPS, NDR (Net Dollar Retention), and renewal rate.

Responsibilities

• Start building a trusting relationship with your team and partners on Customer Engineering.
• Learn about our product, our value proposition, our customers & use cases.
• Ensure your customers derive maximum value from their investment in Sourcegraph.
• Drive the ultimate success of your customers, including their onboarding experience, ongoing feature adoption, renewal, and expansion.

Requirements

• Curious about technical topics our customers deal with daily.
• Influential and strategic thinker.
• Proactive collaborator with multiple stakeholders.

Benefits

• Above-average salary.
• Equity.
• Generous perks & benefits.

About the Company Our customers range from startups to the Fortune 500. We’ve raised $225M at a $2.625B valuation from a16z, Sequoia, Redpoint, Craft, and others.