Key Account Director - Europe

Ajax Systems is an international technology company and Europe’s largest developer and manufacturer of security systems with smart home features. Ajax products form an ecosystem of more than 70 devices. Our technologies protect premises from burglary, detect fire, prevent water leaks, and allow controlling home appliances.

Ajax Systems production facilities include two plants — one in Ukraine and one in Turkey. We also have three R&D offices. Today, Ajax products protect over 2 million users in 169 countries worldwide and have earned numerous awards for their reliability, ease of use, and innovation. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection, and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, Ajax is one of the most awarded security systems in Europe.

A large professional team is driving the success and ambitions of our company. Ajax Systems has 2 780 employees and continues to scale. The Global Business Development team consists of strong regional professionals because we know that local experts best understand the specifics of the markets. The company has offices and representatives all over the world: UAE (Dubai), Italy, Spain, Germany, Poland, Canada and in other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.

Ajax Systems is a Ukrainian success story, a place of incredible strength and energy.

Responsibilities:

• • Build and maintain strong, long-lasting relationships with key clients (ARC’s, System Integrators and General Contractors).
    • Understand clients' business goals and needs to effectively position our products/services.
    • Act as the main point of contact and advocate for clients within the organization.
    • Develop and implement strategic account plans to maximize client value and satisfaction.
    • Identify opportunities for account growth and collaborate with cross-functional teams to achieve account objectives.
    • Analyze account performance metrics and provide insights for improvement.
    • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
    • Collaborate with internal teams to ensure a unified approach and seamless service delivery.
    • Lead negotiations on contract renewals, extensions, and upselling opportunities.
    • Ensure compliance with contract terms and conditions and manage contract modifications.
    • Proactively address client concerns, issues, or escalations, and find solutions to ensure client satisfaction and maintain a positive relationship.
    • Stay updated on industry trends, market dynamics, and competitive landscapes related to the assigned key accounts.
    • Utilize market insights to enhance account strategies and adapt to changing client needs.

Qualifications:

• • Proven experience as a Key Account Director, Key Account Manager, or in a similar senior client-facing role.
    • Strong network in the security industry on the European market.
    • Strong understanding of the industry, market dynamics, and client needs.
    • Excellent communication, negotiation, and interpersonal skills.
    • Demonstrated ability to develop and implement successful business strategies.
    • Experience working in a cross-functional matrix team environment.
    • Strong analytical and problem-solving abilities.
    • Willingness to travel.
    • Results-oriented nature and ability to show initiative and responsibility for own results.
    • Highly motivated with the ability to make things happen.
    • Well presented, professional, reliable, and ethical.

We offer:

• • Growth Opportunities: Joining our rapidly growing company offers excellent opportunities for personal and professional development.
    • Innovative Environment: Ajax Systems is proud to be a leader in security solutions.
    • Competitive compensation that includes a base salary and performance-based bonuses.
    • Impactful work: Joining our company means playing a critical role in shaping the future of security.
    • Company car and all business costs covered

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