Onboarding Specialist

Responsibilities:

• Be part of a dynamic team environment and help new customers with their first steps on the platform.
• Educating new customers about our product and functionalities during onboarding meetings and calls.
• Assisting users in their setup and help with their implementation.
• Getting new users to place their first booking by connecting with them via phone, email, or other channels.
• Setting up repeatable sequences of onboarding activities.
• Identifying upsell opportunities.

Requirements:

• Understanding of tech products and digital savviness.
• Determination to achieve ambitious goals.
• Can-do attitude, entrepreneurial spirit.
• Great organisational and project management skills.
• Interest in caring about the customer first.
• Native or equivalent in English (second language is a plus).
• Outstanding communication skills.

Preferred Qualifications:

• Experience in the freight forwarding or aviation industry.
• Experience in working in a fast-paced early-stage environment or tech industry.
• Basic knowledge of CRM software, ideally of Salesforce.
• Fluency in Spanish language.

Benefits:

• Home office budget of €650.
• Offsite fun & team trips.
• Unlimited co-working options through our partner desana.
• Mindsurance: premium digital mental health care for remote teams.
• 24 paid vacation days and special leaves.

About the Company:

• Driving the digitalization of air freight and logistics.
• Backed by leading Venture Capital firms.
• Positive, dynamic, hard-working and feedback-heavy culture.