Online Chat Support Agent - Work remote worldwide, no experience needed.

Description The House of Mercier is excited to announce an opportunity for individuals interested in kickstarting their careers in customer service as Online Chat Support Agents. This position is completely remote, allowing you to work from anywhere in the world without the need for prior experience. As an Online Chat Support Agent, you will play a key role in assisting customers via live chat, addressing their needs, and providing solutions with a friendly and professional demeanor. We are looking for enthusiastic individuals who are willing to learn and grow with our team. If you are passionate about helping others and possess strong communication skills, we encourage you to apply!

Responsibilities

• Engage with customers via live chat and provide prompt responses to inquiries.
• Offer accurate information and solutions to enhance the customer experience.
• Document customer interactions and maintain accurate records for follow-up.
• Work collaboratively with team members to improve service delivery.
• Identify opportunities to promote additional products or services.
• Maintain a positive and professional tone during all customer interactions.

Requirements

• No prior experience is necessary; we provide comprehensive training.
• Strong written communication skills in English are required.
• Ability to work independently and manage time effectively in a remote environment.
• Basic computer literacy; experience with chat software is an advantage.
• A customer-focused mindset and a willingness to assist others.
• Adaptability to learn new tools and processes quickly.
• A reliable internet connection and a quiet workspace are essential for this role.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan

About the Company The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.