Operations Specialist

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as an Operations Specialist in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

Join us and just shine with us let’s become #everydaybetter, together!

What we expect from you:

• Responsible for managing the flow of work and optimizing operational activities
• Track and analyze various reports such as partner issues, operational failures, etc
• Confirm the ability and availability of order execution
• Inform and educate partners for new process implementation and follow-up to ensure proper execution
• Coordinate commercial team and the other business units to receive constant updates throughout the execution process
• Update the system with the relevant status changes and notify the client accordingly as per the company’s standard Service Level Agreement
• Maintain good relations with key people inside and outside the company
• Follow the company’s rules and regulations and ensure compliance with KPIs and Service Level Agreements (SLA)

What we are looking for:

• Based in UAE and know the UAE market
• Bachelor's degree from an accredited university
• The drive and intellect for solving the daily problems of our customers and partners
• Ability to stay calm when customers are stressed or upset
• 3-5 years of experience in e-commerce, contact center, early-age start-up operations, or business operations
• Basic knowledge of Excel, CRM, and ticketing software
• Ability to get hands-on in a complex operational environment
• Excellent oral and written communication and presentation skills
• Strong internal and external customer service orientation with deep and broad expertise in the front-to-back customer experience

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• Flexible working hours and remote working arrangements depending on the job.
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ''JustHeroes'' Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

About Us:

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be the best versions of themselves.

Join the tribe and let’s become #everydaybetter, together!