Presales Specialist

Who Are We❓We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are seeking a dynamic presale specialist to join our innovative team and be part of our business growth, showcase your technical expertise and be part of a successful story.

You will be in charge of providing technical expertise and supporting the sales team in the pre-sale phase. Being close to our customers to understand their needs & technical requirements, design, customize and present the solutions that meet their needs.

What Will You Do❓

• Pre-Sales work, Analysis of Customer needs during the pre-sales process
• Create and deliver engaging product demonstrations addressing the client’s needs.
• Support the remote teams for onboarding of clients
• Acting as the lead point of contact to clients during the go-live phase
• Daily activities include gathering customer queries & resolving them by evaluating & analyzing.
• Escalate priority issues as per client specifications to relevant teams
• Focus on successful planning, product implementation, maintenance and follow up

What Are We Looking For❓

• Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science
• Knowledge in Cloud POS / ERP systems is mandatory
• Should have excellent communication skills (English is Must - Arabic )
• Prior experience in handling customers of F&B industry
• Proper phone etiquette & effective listening skills
• Multi-tasking capabilities
• Ability & desire to work in a fast paced, fun & demanding environment
• Must have his own car - to be used for business requirements such as installation, site visits, training requests, etc.
• Willing to travel from time to time within or outside the emirates of Dubai.
• Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously

Who Will Excel❓

• Experience working in fast-growing and Tech companies.
• Prior experience in handling customers of F&B industry

What We Offer You❗

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

If you think you have what it takes to join a remarkable team and help build the next unicorn 🦄, hop on and #apply_now✅