Product Manager (Customer Happiness Stream)

About us

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 5,000,000 active users choose Tabby to stay in control of their spending and make the most out of their money.

Over 30,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale’s, use Tabby’s technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors, including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others.

About This RoleWe are seeking a dynamic and skilled Product Manager to join our People team. This role is pivotal in enhancing our internal teams efficiency and engagement through innovative operational and gamification strategies.

You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities:

• Lead the development and implementation of internal tools and processes focused on operational metrics, gamification, and productivity for our support team.
• Collaborate with the People team to identify and analyze key performance indicators (KPIs) for internal processes, setting achievable yet challenging targets.
• Engage closely with the internal teams to understand their needs and challenges, ensuring that the solutions developed are user-centric and effective.
• Continuously evaluate and iterate on the internal processes based on feedback and data-driven insights.

You should apply if you have

• Minimum 3 years of experience in a Product Manager role, preferably with a focus on internal team support and productivity enhancement.
• Can both come up with ideas and research best practices in the market and apply the best of them to implement in your product;
• Work independently in your cross-functional team, you are able to lead your product to a success;
• Able to gather requirements, define functionality, roadmap, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery;
• Fluent English (B2+), have great communication skills and able to clearly articulate your vision and decision-making process while working within a highly collaborative, cross-functional team.

Relocation and employment

We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.

Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia.

What you can expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company’s employee stock options program.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).

If this sounds exciting to you, we’d love to hear from you!