Product Manager (Global Services) - Remote

Description Percona stands as a trailblazer in the realm of open-source database technology, dedicated to empowering businesses with robust, scalable, and innovative solutions. With a commitment to excellence, we continuously redefine the standards of data management, helping organizations harness the power of open-source databases for optimal performance and efficiency.

Responsibilities

• Contribute to the definition of the Global Services product vision and strategy
• Conduct thorough market research and customer analysis
• Define and own Percona’s Services portfolio roadmap
• Identify customer needs and opportunities
• Design new Services products and features, and enhance existing Services products
• Ensure the successful launch of new Services products
• Own the implementation of new product launch (education, pricing/SKU updates, etc)
• Be accountable for the growth and adoption of Services products
• Own the complete Services product lifecycle from incubation to sunsetting
• Develop and maintain relationships with strategic customer contacts
• Act as a sales support resource and evangelist for opportunities related to Services products
• Work with Product and Engineering teams to integrate the services and software customer experience
• Analyze product performance including revenue, adoption and customer satisfaction

Requirements

• At least 5 years of Product Management experience, preferably in service offerings within a software ecosystem
• Experience with open-source software, services, and communities
• Demonstrated ability to communicate with both internal team members and external customers effectively
• Utilized metrics and data to make informed decisions and generate actionable insights
• Experience working with a geographically distributed remote team

Preferred Qualifications

• Hands-on experience working with one or more of the following: MySQL, PostgreSQL, or MongoDB and related technologies
• Strong understanding of the needs and challenges users and customers face when deploying MySQL, MariaDB, MongoDB, PostgreSQL and/or other databases
• Strong public speaking skills with an ability to evangelize
• Start-up/scale-up experience, with an appreciation of the dynamics of a growing services and software company

About the Company Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and MariaDB to open source users globally. Percona is remote-first and globally dispersed; we have colleagues in more than 40 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.