Product Manager - Integration

Description Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk. A great part of the Aircall’s product value comes from its seamless integration with the other tools used by our customers. Empowering conversations is also saving our users the time of logging calls into tickets, fetching information on CRMs, and tagging Helpdesk requests. We are looking for an Experienced Product Manager to work on Aircall’s key partners and take our integrations with CRMs, Helpdesks and others to the next level. This person will have to align with Engineering, Data Analysts, Go To Market teams and Product Marketing to define Aircall’s vision for his/her scope of work and make it a success.

Responsibilities

• Create best-of-class integrations with our key partners and make them evolve to provide the right value for the user.
• Be an active participant in the definition of the vision and strategy of the Integrations scope of Aircall.
• Discover and present new product insights by analyzing qualitative and quantitative customer data.
• Lead a development team with the help of data analysts, backend and frontend developers.

Requirements

• +3 years of business experience using analytics to drive product results.
• Experience in working with integrated softwares, white-label solutions and APIs.
• Having worked on core CRMs and/or Helpdesks is a plus (Salesforce, HubSpot, Pipedrive, Zendesk, Intercom…).
• You have been working for a B2B SaaS company for at least 3 years.
• You are empathetic and understand the need for your stakeholders to be aligned and compelled to your vision.
• Clear, structured thinking and excellent communication skills.
• You are fluent in English.

Benefits

• Competitive salary package & benefits (health coverage, lunch, commute, sports).

About the Company Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in. Why join us? Key moment to join Aircall in term of growth and opportunities. Our people matter, work-life balance is important at Aircall. Fast-learning environment, entrepreneurial and strong team spirit. 45+ Nationalities: cosmopolite & multi-cultural mindset.