Program & Operations Specialist

Are you adept at juggling multiple priorities? Does the prospect of supporting the development of a large-scale, highly innovative enterprise excite you? Would you describe yourself as a highly structured individual with fast learning abilities? Are you a systems thinker and experienced in building systems and processes to support the growth of a function? Would you describe yourself as being highly collaborative?

Sounds interesting? Read on…

ABOUT US

Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa’s youth and solve the world’s shortage of technology talent.

Our company SAND has 170+ staff members from 30+ countries with plans to acquire several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

We have 3 brands represented in our ecosystem:

• With ALX, we are building the fastest-growing pool of technology talent in the world, training young talent across Software Engineering, Cloud Computing, Data Science and Salesforce. We are shaping the next generation of software engineers in over 60 countries.
• Through our talent agent, The Room, we are creating a community (43+ countries represented to date) for the World’s top tech talent sparking transformative careers by connecting top technology talent with extraordinary opportunities for impact.
• Through Sand Technologieswe support enterprises and scale-ups around the world to develop world class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai).

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we providing unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

We do hard things!

ABOUT THE TALENT READINESS TEAM

Our team builds holistic learning programs aimed at lightweight skills development focused on labour market needs, behaviours, and mindsets that accelerate work placement. We scaffold these programs with unique experiences and support systems to help guide our participants throughout their learning journey.

Our flagship program is our Software Engineering training in partnership with Holberton School. In addition to this, we develop talent in other verticals, such as cloud computing, cybersecurity, executive assistants and financial analysts.

You will be working with a talented team of smart creatives, that have a bias to action, learn by doing, are brave, bold and humble. This is a chance to be part of a team cracking a code that can fundamentally transform the future of Africa - two million entry-level jobs by 2030.

With such an ambitious goal, our team is inspired to work smarter, and consistently thinks about how things could be done better. We have high levels of accountability and own outcomes - when we win we keep going, when we fail we learn and start again. We take time to listen and understand our customers' pains and gains, and then experiment and move forward by turning insights into action with data. As important as our work is, and it is, we also celebrate the privilege and responsibility of doing it with enjoyment and zest.

ABOUT THE ROLE

In this role, your mission is to oversee the programmatic elements, events, and operations within your assigned learning program. As our Program & Operations Specialist you are joining us to help scale up product delivery and the number of participants we can serve by building robust operational systems and a powerful community.

More specifically you will:

• Manage the program calendar including events related and expert session
• Build connections with mentors, speakers, experts and more.
• Community platform and moderation: Set up platforms and ensure participants are onboarded and know how to navigate the community platform, plus monitor their usage and support moderation e.g., Slack, Discord.
• Communications: Support communications with participants pre program, onboarding, and exiting or graduating from the program through community platform and email.
• Program support & queries : Ensure that there are processes, resources and tools to enable participants to thrive in the software engineering learning pathway, including interventions for those that may have fallen behind.
• Event experience design and adaptation
• Enhance systems and processes in collaboration with UX designers to improve the customer experience.
• Track Data, especially around milestone and program completion
• Feedback for Product Development: Manage customer feedback via observation, surveys, and interviews to inform Community Strategy and Product Development

REQUIREMENTS:.

• You have a minimum of 2 years operations and systems building experience in a high growth/scale environment.
• You have a customer orientation and stewardship mindset, with great instincts and experience fostering a powerful community.
• You have excellent written and verbal communication skills: you can effectively communicate in English
• You have the ability to plan your work and meet all deadlines:
• Accuracy and attention to detail: You pay close attention to all of the small particulars when working on a task or project.
• Interpersonal skills: You can work well with others.
• Critical Thinking: You can objectively analyse a problem in order to form a judgement.
• Restless excellence: You continuously strive and aim for excellence in your work
• Passionate: You love what you do
• Innovativeness and creativity: You have a tendency to use your imagination to create or introduce something new or different in any situation
• Humility and openness to feedback: You are always looking to learn and have an insatiable curiosity and hunger to grow.

KPIs :

• % of members who report that it was “very easy” or “somewhat easy” to get comfortable with using our community platform, LMS, and other systems.
• % of participants attending Community events.
• CSAT on each micro-experience and Community event.
• Completion rate on each module/milestone.
• NPS

We would also like to remind you that this is a remote job, which means that you can work from anywhere in the world. However, we have a preference for a GMT to GMT +4 time zone.