Remote Customer Support - Inbound Messaging - Swedish (4338)

Responsibilities

• Be the first point of contact for customers, helping them navigate the platform and troubleshoot technical issues.
• Respond to customer inquiries via inbound messages in both Swedish and English.

Requirements

• Strong desire to create a unique experience for each customer.
• Professional/business level proficiency in Swedish and English.
• Experience providing Customer Support via inbound web messages.
• Ability to support 3-5 customers simultaneously.

Workspace Requirements

• Dedicated laptop or desktop computer with Windows 10 or above.
• Willingness to install MSQ security software and 2FA app on your mobile device.
• Stable broadband internet connection of 25 MBS or greater.

About the Company ModSquad is a global provider of managed digital engagement services, offering support in 50+ languages across 70+ countries.