RevenueCat

Senior Customer Success Lead

RevenueCat

Posted: 2 months ago
Senior Information Technology Full Time Completely Remote
Tags:
Customer Success SAAS Leadership

About us: RevenueCat makes building, analyzing, and growing mobile subscriptions easy. We launched as part of Y Combinator's summer 2018 batch and today are handling more than $4B of in-app purchases annually across thousands of apps. We are a mission-driven, remote-first company that is building the standard for mobile subscription infrastructure. Top apps like VSCO, Notion, and ClassDojo count on RevenueCat to power their subscriptions at scale.

Responsibilities: You'll manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat. You'll also refine and optimize Customer Success processes, contribute to goal setting, and strategic direction for the Success motion within RevenueCat.

Requirements: 7+ Years of experience in Customer Success in a B2B or B2D SaaS environment, managing and nurturing customer relationships, 2+ years of which in a leadership role. Strong communication skills and ability to manage multiple accounts and initiatives simultaneously.

Benefits: $200,000 USD salary, competitive equity, 10 year window to exercise vested equity options, fully remote work environment, suggested 4 to 5 weeks time off, $2,000 USD to build your personal workspace, $1,000 USD annual stipend for continuous learning and growth.

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