Senior Customer Success Manager

About us: RevenueCat makes building, analyzing, and growing mobile subscriptions easy. We launched as part of Y Combinator's summer 2018 batch and today are handling more than $4B of in-app purchases annually across thousands of apps. We are a mission-driven, remote-first company that is building the standard for mobile subscription infrastructure. Top apps like VSCO, Notion, and ClassDojo count on RevenueCat to power their subscriptions at scale.

Responsibilities: Within the first month, you’ll gain understanding of RevenueCat’s use cases, its customers, and the broader ecosystem in which we operate. You'll meet with people across Marketing, Sales, Product, and Customer Success to build your understanding of our internal processes and dynamics. Within the first 3 months, you'll begin managing your own portfolio of customer relationships. After 12 months, you'll have contributed significantly to the sold customer NPS and Net Revenue Retention.

Requirements: 4+ Years of experience in Customer Success in a B2B or B2D (Business to Developer) SaaS environment, managing and nurturing customer relationships to drive successful implementation and adoption. Strong communication skills, capable of liaising effectively with internal teams, as well as different stakeholders within customer organizations.

Benefits: $168,000 USD salary regardless of your location, competitive equity, fully remote work environment, suggested 4 to 5 weeks time off, $2,000 USD to build your personal workspace, $1,000 USD annual stipend for your continuous learning and growth.