Senior Solutions Engineer, Partnerships - EMEA (remote)

Responsibilities

• Scaling the Aircall partner ecosystem and their capabilities, including technical enablement and knowledge sharing
• Collaborate with Aircall Partner Account Managers (PAMs) to close and build our ecosystem of new partners
• Conduct technical assessments of new partners to ensure alignment with Aircall’s objectives
• Provide technical training and resources to partners, enabling them to effectively position, sell, and/or support Aircall
• Provide technical product expertise (Aircall’s core offering, add-ons, and REST API) to partners who would like to build services on top of Aircall
• Develop integration guides, certifications, best practices, and technical documentation to empower partners to position and sell Aircall successfully
• Coach partners on delivering Aircall demonstrations, conducting discovery calls, and running trials or PoCs
• Driving and improving revenue generated from the partnerships channel
• Respond to technical and functional elements of RFXs and security questionnaires
• Co-pilot strategic opportunities referred from partners with Aircall Account Executives to qualify and successfully close
• Support partners in client-facing activities, including demos, discoveries, and trials/PoCs, to ensure deal success
• Supporting Aircall PAMs owning the partner relationships in becoming the “voice of the partner”
• Develop and maintain strong relationships with partner technical teams, offering ongoing guidance and consultation to foster collaboration and drive revenue growth
• Advocate for feature improvements provided by partner feedback in order to influence the Aircall product roadmap
• Stay informed about industry trends, competitor and partner activities, and market dynamics to identify new partnership opportunities

Requirements

• You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
• You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way
• You live in the nexus between business, sales, and technology.
• You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.
• You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
• You are based in or near one of our EMEA offices (Paris, Berlin, London, or Madrid)
• You already have at least two years of previous experience as a Solutions/Sales Engineer
• Having experience in either of these roles would be a strong plus: 1) Partnerships role working with VARs, MSPs, SIs, and resellers, or 2) Supporting a partnerships function in a pre-sales engineering role
• English fluent, but also having German, Spanish, and/or French would be a strong plus

About the Company Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.