Senior Technical Support Engineer (API Trading)

Responsibilities

• Provide technical support and handle urgent escalation from high-profile institution customers for API trading-related issues in a production environment with high-volume transactions.
• Strong collaboration, communication, and interaction with all stakeholders including customers, product manager, developer, and management team.
• Work closely with product and developer teams in global offices, participate and follow up in iterations, releases, and roadmaps timely.
• Very flexible with capacity to prioritize multiple incidents and deadlines to facilitate well within a fast-paced, rapidly evolving organization.
• High responsibility in continuous improvement in service quality and efficiency.
• Ability to provide coaching, training Identification optimization documentation of customer or business support processes.

Requirements

• Over 5 years of experience in technical roles.
• Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders.
• Strong team collaboration and internal communication skills.
• Understanding of software development methodologies and coding standards.
• Ability to present or explain fluently to engineers, product managers, and clients.
• Bachelor's or Master's degree in Computer Science/Mathematics or related scientific disciplines.

Preferred Qualifications

• Experience in developing and maintaining quantitative trading systems.
• Strong data analysis skills with an understanding of data analysis in trading markets (not limited to cryptocurrency markets).
• Experience in designing and developing large-scale systems.
• Experience in migrating large-scale systems to cloud platforms with familiarity in hybrid cloud architectures.
• Familiarity with common open-source frameworks and tools with experience participating in open-source projects.

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-assets products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?