Social Media Account Manager

Description Who are are: SOCIALEYEZ is an award-winning, full-service digital agency where strategy meets creativity, and innovation is a way of life. We are committed to helping businesses navigate the ever-changing landscapes of the online world and emerge victorious. At our core; we are fueled by passion, where every pixel and every line of code is crafted with unwavering enthusiasm. Creativity is not just a department; it’s the soul that breathes life into every project we undertake. But we’re not just dreamers; we’re strategic thinkers armed with the foresight to navigate the intricate pathways of the digital realm. Our talented team of 258+, spread across UAE, LEBANON and EGYPT is a collective force, a powerhouse of skills and knowledge redefining digital excellence. The sky, for us, is not the limit; it’s the canvas upon which we paint our boundless ambitions. We thrive on pushing boundaries, embracing risks, and turning challenges into triumphs. Our clients span across a diverse spectrum of industries because innovation knows no bounds. Innovation, researching, and analyzing data are the engines that drive our continuous evolution. We are perpetual learners, decoding the language of data to devise strategies that not only stand the test of time but redefine it. For us, challenges are opportunities, risks are rewards, and the digital canvas our playground. Together, let’s craft not just strategies but stories, not just ideas but award-winning experiences. In our world, success is not a destination; it’s a journey, and we invite you to embark on it with us.

Requirements Fully understands and applies the SOCIALEYEZ brand identity including our Vision, Mission, Core Values, Core Purpose and Brand Promise. This identity needs to guide all our actions and communications Ensuring each team member is trained when joining the business but also offers ongoing training and support throughout Developing effective strategies for each client following the company’s strategy outline and ensuring strategies are creative and innovative Ensuring the team has completed documentation in place for each client in line with the company’s policies Ensuring the team is delivering regular insights to their clients Meeting clients regularly & working towards maintaining high satisfaction scores Reviewing the monthly client reports from the team Regularly initiating new highly strategic, innovative & creative campaign ideas for clients Research top influencers, competitors and trends in clients’ industry Create timely and engaging content plans optimized for the platform used and the intended audience Set guidelines for team members including community managers/customer service Analyze and report social media actions every month for successes and new opportunities Conceptualize engaging and professional visuals with creative team / and content with copywriters, that reflect the client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc). Continuously brainstorm for new campaigns and ideas with team members Approving all quarterly client activation plans & suggested campaign ideas Work towards bringing more leads and upselling Perform other job-related duties as assigned by the direct manager Develop, implement, and monitor comprehensive social media strategies that align with client objectives and maximise engagement. Serve as the main liaison between the agency and clients, ensuring clear communication and exceptional service. Stay ahead of social media trends and updates to advise clients proactively and incorporate innovative tactics into campaigns. Prepare detailed reports and analytics to demonstrate campaign success and areas for improvement. Conduct regular meetings with clients to review campaign results, discuss upcoming initiatives, and adjust strategies as needed. Collaborate with creative and campaign teams to ensure content excellence and alignment with strategic goals.

Benefits Flexible working arrangements Company Visa & Insurance Annual Flight Ticket for Expatriates