Sr Customer Support Representative

About the Company: Entangle envisions a crypto ecosystem where data and assets flow freely and seamlessly across both Web2 and Web3. It's Omnichain Made Easy. We are dedicated to developing B2B solutions with custom universal data feeds and cross-chain messaging solutions optimized for developers' needs.

Responsibilities:

• Respond to technical customer requests in accordance with our SLAs and own them until resolution.
• Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.
• Proactively identify, develop, and maintain support knowledge documentation.
• Help update FAQ to keep any issues that arise in the ticketing funnel through to discord moderators.
• Help build a global support team by establishing operational protocols and standards.
• Work in an on-call environment.

Requirements:

• Some courses in Computer Science or equivalent experience troubleshooting technology-related issues.
• Experience in the blockchain ecosystem.
• Experience with help desk ticketing platforms such as Intercom or Zendesk.
• Excellent problem-solving and analytical skills.
• Ability to work independently and within teams.
• Excellent empathy, active listening, and resiliency skills.
• Strong organizational and time management skills.
• Ability to effectively manage multiple diverse and complex problems simultaneously.
• Exceptional client-facing and customer service skills, including relationship building/management and verbal communication.
• DeFi knowledge preferred.
• Familiarity with GitHub, JIRA, Confluence, and other similar programs is a plus.

Benefits:

• An exciting and growing international start-up with ambitious goals in a revolutionary, multi-billion dollar industry.
• Attractive compensation plus token allocations.
• Remote work in a timezone that corresponds well with UAE or Indochina time.
• Paid vacation and public holidays.
• Opportunity to work closely with the founding team and have your voice heard.
• Compensation paid in USDT.