Support Operations - Technical Specialist - Remonte from Portugal

Description Aircall is a place where voices are valued. We create technology that fuels accessible, transparent, and collaborative communication to empower our base of 18,000+ customers. Conversation is a cornerstone of our culture. We want you to join the conversation. Let’s talk.

Responsibilities

• Regularly review tickets assigned to you, critically evaluating the request and determining appropriate solutions.
• Carry out investigations into bug reports from the team on the IT tools being used.
• Develop technical solutions using a variety of coding languages such as JavaScript/ECMA, Python, SQL, Java.

Requirements

• Organized and proactive approach to working.
• Experience working in a Fully remote environment with a Global team.
• Working knowledge of SQL and advanced Spreadsheet functionality.
• Working knowledge of Python or Java and experience with both.

Preferred Qualifications

• Experience with a major Project Management tool would be ideal.
• Hands-on experience of Zendesk is desirable.
• Experience working with Cloud based infrastructure would be desirable.

Benefits

• Competitive salary package & benefits.
• Work-life balance is important at Aircall.

About the Company Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality. Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.