Technical Support Engineer

About the Company PostHog helps engineers build better products. We are a single platform to analyze, test, observe, and deploy new features. We give engineers product & web analytics, session replay, feature flags, experiments, a CDP, SQL access, and a data warehouse… and there’s plenty more to come.

Responsibilities Improving the way we do support - we’re growing rapidly so need to make sure we are set up for future success. This means better tooling, automation, reporting, and more. With your knowledge of PostHog, you’ll be answering the majority of tickets yourself across our products, ensuring that customers are able to use the platform without blockers. You’ll also be working closely with the product teams to ensure that they are aware of any issues requiring product development work, helping them prioritize requests based on customer profile. You’ll be working closely with the rest of the Customer Success team to ensure that we are meeting our internal targets for support ticket response.

Requirements Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively. Good at prioritizing and context switching - we have a high volume of tickets across various product areas. Engineering background - the majority of our users are engineers and as such need help from someone equally as technical. Able to build solutions yourself - we are also responsible for Support and Customer Success tooling so need to take ownership of improvements.

Preferred Qualifications Experience providing support for similar products, ie. analytics, session replay, feature flags, A/B testing, data warehouses, CDP etc. Previous support engineer experience.

Benefits Generous, transparent compensation and employee-friendly equity in PostHog. Unlimited time off with a 25-day minimum. Private medical insurance, including dental and vision (US and UK only). Pension/401k contributions (4% matching). Generous parental, bereavement and child loss leave. Training budget and free books. $200/month budget towards co-working or café working and $300/month for team socials. Spill mental health chat. $100/month budget to provide support to open-source projects. We'll be your first investor.