Technical Support Specialist - Work remote worldwide, no experience needed.

Description

The House of Mercier is thrilled to offer a fantastic opportunity for a Technical Support Specialist to join our team remotely! This position is open to candidates from all over the world and requires no previous experience. We are committed to providing comprehensive training that will equip you with the skills to help our clients effectively.

In the role of Technical Support Specialist, you will serve as a vital resource for our customers, assisting them with technical inquiries and troubleshooting issues. With a focus on delivering exceptional service, you will ensure that clients feel supported and valued throughout their experience with our products.

Responsibilities

• Respond to customer requests via email, phone, and chat, providing professional and friendly service.
• Troubleshoot and resolve basic technical issues related to our software and services.
• Guide customers through problem-solving steps to reach effective solutions.
• Document interactions with clients and maintain accurate records of support requests.
• Update knowledge base articles and contribute to process improvements.
• Work collaboratively with the team to ensure high levels of customer satisfaction.
• Participate in ongoing training to stay current with product updates.

Requirements

• Strong written and verbal communication skills.
• A genuine desire to help customers and provide excellent service.
• Basic technical knowledge of computers and software applications.
• A proactive attitude toward problem-solving and learning.
• Attention to detail and ability to document processes accurately.
• Access to reliable internet and a personal computer.
• Ability to work independently and manage your time effectively.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan

About the Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.