UX Lead

Description

UX Lead

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle

We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

Elevate empathy

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability**.**

Never settle

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you.

We are looking for a proficient and growing Head of UX to support our growing client needs and demands by supporting discovery, research, UX design, and definition of UX solutions for our customers.

This is a full-time, regular role, and candidates who are remote or localized to one of our offices, with an interest in spending a percentage of time in the office, will be considered.

What you’ll do:

• Grow, lead, mentor, and review the product design team by setting the write goals for the Individuals and CXD department.
• Deliver a constant focus on improvement. Leverage metrics, user testing, innovative design thinking to guide your leading design decisions.
• Build a deep level of trust with teammates and clients as you support Team Members / Project Deliverables.
• Develop proficiency and independence with tools and skills relating to the definition of key user interface behaviors through the use of experience models, personas, user journeys, storyboards, site maps, flow diagrams, wireframes, mockups, interactive prototypes, or simulations and, with oversight, present to clients.
• Support and participate in the facilitation of research activities (both user and stakeholder) and UX design workshops with stakeholders, contribute to the construction of design artifacts necessary to conduct concept testing/usability testing and produce reports.
• Develop ability to independently address project needs
• Work with team members to translate customer insights into tangible strategy for design deliverables within defined timelines. Think beyond boundaries to create design direction.
• Develop and/or use appropriate UX design and evaluation processes and/or efficiency and cost measurements to ensure that any design solution meets or exceeds defined needs and strategies and learn to effectively document processes.
• Collaborate cross-functionally with other internal disciplines to deliver innovative and effective user experience solutions.
• Contribute to team repository of Deliverables and Guidelines.

Who you are:

• Bold - you understand how to be bold and innovative to push the boundaries of digital.

• Passionate – You are passionate about understanding and improving the end-to-end digital experience. Your passion and positivity about the work makes everyone around you better.

• Courageous – You aren’t afraid to fail and are open to feedback.

• Curious – You have a desire to learn all the things you don’t know and enjoy the research and growth.

• Collaborative – You seek out collaboration and want to grow by being pushed each day to stretch your capabilities.

• Proficient – You have a developing portfolio that demonstrates your thoughtful approach to the entire UX process, as well as your capabilities.

• Connected – You’re taking steps to build a network in the local UX community and are an active seeker of inspiration.

What you bring:

• Developing portfolio of customer experience examples and storytelling, featuring user research activities, audience definition and experience mapping, site/app-mapping, wireframing, prototyping, and functional spec writing
• Understanding of responsive design and a solid awareness of accessibility.
• ·7-10+ years’ experience as a UX professional, skilled in human centered design; able to demonstrate expertise in both information architecture and digital interactive experience design for component driven, responsive web and mobile applications.
• Ability to lead UX workshops with team members and clients and ability to help synthesize learnings
• Experience with using research and data to guide your recommendations
• Desire to contribute to the design of complex and/or task-based applications for content-heavy as well as transactional websites
• Proficiency with Sketch, Axure, Figma and Adobe Creative Cloud experience is a plus
• Growing experience with presentation/prototyping tools like InVision, Figma, Marvel, Axure, Adobe XD, HTML/JS/CSS, or other tools
• Growing knowledge of the best practices for UX and interaction design for responsive experiences

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.